Desktop video conferencing in virtual workgroups: Anticipation, system evaluation and performance

This study investigates the applicability of the technology acceptance model (TAM) to the process of adoption of desktop video conferencing (DTVC). In this study, we create virtual office environments using DTVC and then examine how our participants interact with each other using the DTVC medium. Specifically, we examine the effect of users' anticipated system utility on actual system satisfaction, and in turn, system satisfaction on their workgroup performance. As in other applications of the TAM model, we find that those participants that anticipated DTVC in a positive manner were more likely to evaluate it positively after using it and were more likely to perform well during their use of the system.